Eligible users must be pre-registered with an South Bend Lighting to participate in the Program. A user registration and membership in the Program, and the receipt of benefits under this Program, constitutes his or her full and unconditional agreement to and acceptance of these Program Rules and the decisions of Company, which are final and binding.
Company reserves the right to disqualify, revoke, or suspend any user from participating in the Program and/or to cancel or void any Program benefits (e.g, prepaid cards, pending merchandise, travel orders) at any time without notice and with immediate effect if, in its sole discretion, Company determines that the user has
- entered invalid or fraudulent information or submissions;
- has abused, received, or redeemed Program benefits through fraud, theft, or otherwise illegal means;
- engaged in hostile, abusive, or inappropriate conduct towards Company, its employees, agents, or representatives;
- if applicable, failed to pay Company in accordance with Company’s payment terms; or
- has otherwise violated these Program Rules. These rights are in addition to any other legal or equitable remedies which may be available to Company under applicable law.
Upon registration and login to the Program website, the user will be required to provide his or her Social Security number (for US IRS tax filing purposes) to perform various actions under the Program (e.g., submit claims, redeem points, load funds onto a prepaid card, review transaction history, manage Web profile information, generate a customer service inquiry). Once registered, an user will receive a membership account number specifically assigned to the their account.
Any changes to the user’s personal information, such as name and address, are the user’s responsibility and must be made by contacting the South Bend Lighting sales representative. Name changes must be supported by legal documentation, signature, date, and user membership account number. Company is not liable for misdirected, lost, or stolen mail.
User will accumulate points for the items set forth in the table located on the Program site based on the point values assigned to each item. Points are for the benefit of the user only and may not be combined, sold, assigned or otherwise transferred to any other party or account. Points do not constitute personal property of the user and shall have no cash value.
Registered users can redeem points for the items set forth in the table located on the Program site. Points do not need to be redeemed in the amount for which they were redeemed or in the month for which they were redeemed. Points may be accumulated for items of greater value. Points may be used as long as the user is eligible under the Program and as long as the Program is in effect, as determined solely by Company. In the event the Program is terminated by Company, notice will be provided and a time frame to redeem points that have accumulated as of the date of termination. No claims to accumulate points may be made upon notice of Program termination. After the time period has expired to redeem points, any used points will be forfeited and shall no longer be redeemed by the user. If a registered user ceases to maintain an active business or is no longer employed by a company, the user’s points will expire after 30 days of ineligibility. After such 30 days, the user will no longer have access to Program or his or her account.
The user shall be responsible for ensuring that his or her points are properly credited. Any claims for incorrect credits shall be made to Customer Service, along with documentation supporting the eligible activity used to earn points. Any adjustments to credits may take up to 6 to 8 weeks to apply.
Customer Service support for the Program is available via phone or email. Registered users can contact Customer Service at (855) 776-9898, Monday through Friday, between 8 a.m. EST/EDT and 5 p.m. EST/EDT or via LoyaltySupport@SouthBendLighting.com anytime. Messages received after 5 p.m. EST/EDT will be returned within 24-72 hours of receipt.